Artificial intelligence and BrokerStar

Arti­fi­cial intel­li­gence (AI) enables sys­tems to learn from a wide range of infor­ma­tion in order to tasks that require human-like think­ing skills. Deep learn­ing can be used to train sys­tems to process large amounts of data and recog­nise data patterns.

The his­to­ry of arti­fi­cial intelligence

The term «arti­fi­cial intel­li­gence“ was coined back in 1956. It is only today that AI is gain­ing in impor­tance thanks to larg­er data vol­umes, high­ly devel­oped algo­rithms and improve­ments in com­put­ing pow­er and data stor­age. AI tech­nolo­gies are nei­ther scary nor intel­li­gent. Instead, it is char­ac­terised by many spe­cif­ic advan­tages in many industries.

  • AI auto­mates learn­ing through rep­e­ti­tion and insights based on data. AI leads to large data reli­ably per­form soft­ware-con­trolled tasks. Nev­er­the­less, human intel­li­gence remains indis­pens­able for set­ting up the sys­tem and deter­min­ing the right questions.
  • AI makes exist­ing prod­ucts more intel­li­gent. In very few cas­es will you be able to buy a stand-alone AI appli­ca­tion. Instead, prod­ucts that you already use will be enhanced with AI capa­bil­i­ties. Automa­tion, chat­bots and intel­li­gent machines can improve many tasks or prod­ucts, from secu­ri­ty and med­ical diag­nos­tics to plant analyses.
  •      AI is adapt­able thanks to gen­er­a­tive learn­ing algo­rithms. Just as the algo­rithm can teach itself to play chess, pro­grammes and prod­ucts can also con­stant­ly absorb such instructions. 
  • AI makes it pos­si­ble to analyse large vol­umes of data. Just a few years ago, it would have been almost impos­si­ble to build a fraud detec­tion sys­tem with AI. Thanks to enor­mous com­put­ing pow­er and big data, things are dif­fer­ent today. The more data is made avail­able for such mod­els, the more pre­cise they become.
  • AI achieves max­i­mum accu­ra­cy thanks to neur­al net­works. For exam­ple, inter­ac­tions with Alexa and Google are based on deep learn­ing. The more we use these func­tions, the more accu­rate they become. In med­i­cine, AI process­es now achieve the same lev­el of accu­ra­cy as well-trained radiologists.
  • AI unlocks the full poten­tial of data. With self-learn­ing algo­rithms, the answers are in the data. AI helps to find them. As data plays a greater role today than in the past, it gives com­pa­nies a com­pet­i­tive advan­tage. Com­pa­nies with the best data gain an edge, even if their com­peti­tors use sim­i­lar processes.

What chal­lenges does the use of arti­fi­cial intel­li­gence present us with?

Arti­fi­cial intel­li­gence is cre­at­ing change every­where. The most impor­tant pre­req­ui­site for AI sys­tems to learn is data. This is the only way to acquire knowl­edge. How­ev­er, this also means that inac­cu­ra­cies in the data are reflect­ed in the results. Today’s AI sys­tems are trained for clear­ly defined tasks. A fraud detec­tion sys­tem is not able to recog­nise a policy. 

How arti­fi­cial intel­li­gence works

Large amounts of data in com­bi­na­tion with fast, iter­a­tive cal­cu­la­tions and intel­li­gent algo­rithms enable the soft­ware to learn auto­mat­i­cal­ly based on pat­terns or fea­tures in the data. AI is a broad field of research and encom­pass­es many the­o­ries, meth­ods and technologies. 

AI and BrokerStar

AI is already being used by means of spe­cialised soft­ware for auto­mat­ic soft­ware test­ing. AI func­tions are also used in the report­ing sys­tem. Cur­rent­ly, the use of Bro­ker­Star data can be accessed. This would allow queries to be made more eas­i­ly, e.g. via oper­a­tion. This also requires spe­cialised tech­nol­o­gy, as main­stream appli­ca­tions such as Chat­G­PT, which obtain data from the pub­lic domain, are not suit­able. WMC is work­ing inten­sive­ly on these fur­ther devel­op­ments, which will be incor­po­rat­ed seam­less­ly into the software.

Source: SAS Institute

 

Events

Upcom­ing events

Bro­ker­Star User Day 2025

date

Time

Loca­tion

Link

Pro­gramme

Reg­is­tra­tion

Thurs­day, 28 August 2025

11–16.30 hrs

iCi­ty, Reinach BL

https://www.wmc.ch/userday-2025/

Pro­gramme 2025

https://www.wmc.ch/web/anmeldung-dialog

Insur­ance Bro­ker Forum 2025

date

Time

Loca­tion

Link

Pro­gramme

Tues­day, 01 July 2025

08:15 — 16:30 h

Got­tlieb Dut­tweil­er Insti­tute — Rüschlikon

www.fuw-forum.ch

see web­site

IG B2B — Bro­ker­Con­vent 2025 

date

Loca­tion

Link

Pro­gramme

Wednes­day, 22 Octo­ber 2025

Bern­EX­PO

www.igb2b.ch

see web­site

Past events

Forum des Courtiers 2025

date

Time

Loca­tion

Link

Pro­gramme

Tues­day, 27 May 2025

08:00 — 16:00 h

Swiss Tech Con­ven­tion Cen­tre Ecublens

https://www.forum-des-courtiers.ch/

Fly­er Forum ACA 2025

20.11.2024 Swiss Insur­ance Inno­va­tion Award

date

Time

Loca­tion

Pro­gramme

Reg­is­tra­tion

Wednes­day, 20 Novem­ber 2024

in the evening

High-end event loca­tion AURA, Zurich

Pro­gramme

Tick­ets

29.08.2024 Bro­ker Secu­ri­ty Forum

date

Time

Loca­tion

Pro­gramme

Reg­is­tra­tion

Thurs­day 29. August 2024

11:00 — 16:30 h

Inno­va­tion Hub, München­stein BL

Pro­gramme 

Please until 19 August 2024 

20.06.2024 Bro­ker­Star User­day ’24

date

Time

Loca­tion

Link

Pro­gramme

Thurs­day 20 June 2024

13:30 — 17:00 h

WMC IT Solu­tions AG, virtual

Video record­ing

down­load

29.05.2024 Insur­ance bro­ker 24

date

Time

Loca­tion

Link

Pro­gramme

Wednes­day 29 May 2024

08:15 — 16:30 h

Got­tlieb Dut­tweil­er Insti­tute — Rüschlikon

fuw-forum.ch/insurance-broker

see web­site

30.05.2024 Forum des Courtiers

date

Time

Loca­tion

Link

Pro­gramme

Thurs­day 30 May 2024

08:00 — 16:00 h

Swiss Tech Con­ven­tion Cen­tre Ecublens

forum-des-courtiers.ch/invitation

voir site internet

Registration BrokerStar Userday ’25

Bro­kerStar User­day ’25
WMC a step ahead

Reg­is­tra­tion


I would like to take part in the event.
(Please fill in a sep­a­rate reg­is­tra­tion form for each participant)

Date: Thurs­day, 28 August 2025 11.00–16.30 h

Loca­tion: iCi­ty, Neuhof­s­trasse 11, 4153 Reinach BL
               (park­ing spaces avail­able and pub­lic trans­port)


Mot­to Big indus­try meet­ing with excit­ing peo­ple
             and inter­est­ing information 

 

 

inde­pen­dent

 

dig­i­tal

 

safe

My con­tact details


    News about Bro­ker­Star pre­sent­ed by the WMC team

     

    meet the guests

     

    meet the the team

     

    get the news

     

    Reporting in BrokerStar

    The term report­ing cov­ers all types of analy­ses, whether as a list or a graph­ic and regard­less of the for­mat.

    In the fol­low­ing arti­cle, we explain how the report­ing sys­tem in Bro­ker­Star is struc­tured. We look at tech­ni­cal and licence-relat­ed aspects and show you the var­i­ous options.

    1. the Bro­ker­Star report­ing sys­tem
    2. stan­dard, indi­vid­ual and ad hoc reports
    3. file for­mats
    4. ser­vices

     

    1. the Bro­ker­Star report­ing system

    Bro­ker­Star uses a so-called Busi­ness Intel­li­gence (BI) tool, TIBCO Jasper­soft. This wide­ly used tech­nol­o­gy allows all infor­ma­tion from the data­base to be select­ed and out­put. Data can be rearranged and put into rela­tion as required. The data can also be com­bined with infor­ma­tion from oth­er exter­nal data sources.
     
    2. stan­dard, indi­vid­ual and ad hoc reports
    Bro­ker­Star dis­tin­guish­es between dif­fer­ent cat­e­gories from a licens­ing perspective:
    Stan­dard reports are sta­t­ic analy­ses, i.e. dif­fer­ent lists that are deliv­ered to all cus­tomers as stan­dard in Bro­ker­Star as part of the scope of deliv­ery. These eval­u­a­tions can be graph­i­cal­ly cus­tomised for the bro­ker from 2022.
    Indi­vid­ual reports are cus­tomised analy­ses that are pre­pared specif­i­cal­ly for the bro­ker at the customer’s request. They are not sup­plied as stan­dard to oth­er bro­kers and are sub­ject to a charge. This also includes dynam­ic reports.
    Ad Hoc Reports are analy­ses that are usu­al­ly cre­at­ed by the bro­ker itself. This requires a cer­tain amount of exper­tise com­pa­ra­ble to the cre­ation of more com­plex Excel tables. Of course, ad hoc reports can also be cre­at­ed by WMC. Anoth­er ser­vice is the trans­fer of knowl­edge, e.g. in the form of train­ing. As TIBCO Jasper­soft is a stan­dard prod­uct, there are also var­i­ous train­ing options avail­able on the Inter­net or from third-par­ty providers.
     
    3. file formats

    Reports from Bro­ker­Star can be out­put in all avail­able file for­mats. The most impor­tant of these include PDF/A (legal­ly archiv­able, unal­ter­able PDF), Excel, Word, Pow­er­Point or HTML. The stan­dard reports are usu­al­ly out­put as PDFs. How­ev­er, there are also gener­ic Excel exports for fur­ther pro­cess­ing. For out­put as Word, there is the option of auto­mat­i­cal­ly con­vert­ing the PDF into a Word file.

    Tech­ni­cal­ly speak­ing, TIBCO Jasper­soft offers five dif­fer­ent levels:
    - Lev­el 1: Sta­t­ic reports using an embed­ded report library
    - Lev­el 2: Guid­ed and dynam­ic reports with sim­ple inter­ac­tiv­i­ty, plan­ning, secu­ri­ty and auto­mat­ic distribution.
    - Lev­el 3: High­ly inter­ac­tive reports and dash­boards using the report server
    - Lev­el 4: Ad-hoc reports for self-ser­vice via a BI server
    - Lev­el 5: Self-ser­vice data explo­ration against a data mart using a BI server
     

    4. ser­vices
    Includ­ed in the sub­scrip­tion:
    - All stan­dard reports

    Addi­tion­al ser­vices sub­ject to a charge
    - Cus­tomised adap­ta­tions to stan­dard reports -> Indi­vid­ual reports
    - Indi­vid­ual reports. Dash­boards, cock­pits, Ad Hoc Reports
    - Train­ing

    Licences
    - All reports from lev­el 2 require the licens­ing of the MIS module

    Jaspersoft 

    Analysis with BI 

    Five Levels 

    Digital process partners

    IG B2B
    Bro­ker­Star was the first bro­ker soft­ware to exchange data via the DXP in 2014. All avail­able core process­es are sup­port­ed today. Bro­ker­Star is an impor­tant pio­neer and part­ner of IG B2B.
    IG B2B.

    Eco­Hub
    The data exchange plat­form has been an inde­pen­dent AG since July 2022. WMC is the only soft­ware man­u­fac­tur­er among the share­hold­ers. A com­mit­ment to dig­i­tal­i­sa­tion and indus­try stan­dards.
    myecohub.ch

    Sobra­do
    In addi­tion to ten­ders and bid com­par­isons, the trans­ac­tion plat­form also offers an AVB data­base, the man­date process and con­tract import and syn­chro­ni­sa­tion. An impor­tant addi­tion to dig­i­tal­i­sa­tion.
    Sobra­do-Sync

    Bro­ker­Web
    Infor­ma­tion and doc­u­ments are exchanged with pol­i­cy­hold­ers via the cus­tomer por­tal. Many func­tions facil­i­tate data pro­tec­tion-com­pli­ant col­lab­o­ra­tion.
    Bro­ker­Web

    3C Pen­sion por­tal
    Pen­sion, retire­ment, finan­cial and tax plan­ning in direct con­nec­tion with Bro­ker­Star. 3C is used by many insur­ers. Indis­pens­able with pri­vate clients.
    3C pen­sion portal

    One Bro­ker
    The process for automat­ing invoic­es and incom­ing mail can be com­bined with Bro­ker­Star. The lat­est tech­nol­o­gy extracts data from dif­fer­ent Sources.
    Five Infor­matik AG

    3CX Tele­pho­ny
    With this pop­u­lar tele­phone sys­tem, calls can be made direct­ly to and from Bro­ker­Star. In addi­tion to con­ve­nience and reli­a­bil­i­ty, the low costs are also impres­sive. 3CX is also avail­able as a vir­tu­al ser­vice.
    Com­plete tele­pho­ny package

    Mail syn­chro­ni­sa­tion
    Cal­Dav / Car­Dav is a stan­dard for con­nect­ing to a mail sys­tem such as Out­look, Google and oth­ers. So that all infor­ma­tion is also stored in the Bro­ker­Star sys­tem.
    Mail syn­chro­ni­sa­tion

    brokerbusiness.ch
    Sup­port for cus­tomer advice with intel­li­gent work­flows in con­junc­tion with Bro­ker­Star so that all impor­tant aspects are tak­en into account. Con­cen­trat­ed exper­tise for first-class advice.

    Finan­cial account­ing inter­face
    With the account­ing inter­face, account­ing-rel­e­vant trans­ac­tions can be trans­ferred direct­ly to Sage or Aba­cus programmes.

    Sunet plus
    The inter­face in the area of per­son­al insur­ance that reports claims direct­ly to insur­ers — via Bro­ker­Web — BrokerStar.

    Lloyd’s Swiss Bro­ker / Frame­work agree­ments
    The mod­ule allows the entire process for the cov­er­hold­er, from pol­i­cy issuance and invoic­ing to report­ing. The solu­tion is audit­ed by Lloyd’s. Policing/mass fac­tor­ing

    Tips and tricks

    Instruc­tions for the pro­gramme
    In the WMC pro­grammes there is a but­ton at the bot­tom right of the page Knowl­edge Base. This will take you to the online man­u­al. You can find the desired func­tion via the con­tent tabs on the left-hand side or direct­ly via the prac­ti­cal full-text search at the top. The tuto­ri­als on YouTube are also help­ful. And if you can’t find what you’re look­ing for straight away, our hot­line can help you on 061 716 11 66.

    Import all con­tract data
    WMC pro­vides an Excel tem­plate free of charge, which most insur­ers fill in with the con­tract data. Some insur­ers pro­vide Excel files that still need to be refor­mat­ted. The data can then be import­ed into Bro­ker­Star. The new con­tract data can then be stored auto­mat­i­cal­ly using the IG B2B process Con­tract cre­ation. Some insur­ers even sup­ply the PDF of the pol­i­cy, which is auto­mat­i­cal­ly saved in BrokerStar.

    DXP vs. projects
    Eco­Hub offers two dif­fer­ent options for data exchange. The DXP sup­plies data that is auto­mat­i­cal­ly read into Bro­ker­Star. Any incor­rect data is dis­played in Bro­ker­Star. The process­es (for­mer­ly Giraffe) pro­vide the iden­ti­cal data, which must be entered man­u­al­ly. Eco­Hub does not allow you to use both ser­vices. You must decide in favour of one vari­ant. As Bro­ker­Star always sup­ports the lat­est IG B2B stan­dards, you should choose the DXP vari­ant. The WMC hot­line will be hap­py to help you get start­ed or answer any ques­tions you may have.

    The com­plete cus­tomer his­to­ry
    Do you want a com­plete overview of all cus­tomer activ­i­ties? Then it makes sense to inte­grate mail syn­chro­ni­sa­tion and tele­pho­ny. This allows you to dis­play all mails and tele­phone notes via the his­to­ry view. You get a com­plete overview of all events and, with the time record­ing func­tion, all work per­formed. The hot­line will be hap­py to show you how this works. 

    Cook­ies
    Do Bro­ker­Star and Bro­ker­Web use cook­ies? Yes, but only so-called ses­sion cook­ies. These do not allow the pages vis­it­ed to be tracked. There­fore, no noti­fi­ca­tion is nec­es­sary when the page is called up. A com­plete­ly dif­fer­ent aspect is the influ­ence of cook­ies on web appli­ca­tions. With all web solu­tions, includ­ing Bro­ker­Star, it is advis­able to delete the cook­ies in the brows­er from time to time or if errors occur. The func­tion can be exe­cut­ed sim­ply by press­ing CTRL + F5 at the same time.

    Delete cus­tomer data
    The new Data Pro­tec­tion Act (nDSC), which comes into force on 1 Sep­tem­ber 2023, requires that per­son­al data that is no longer required or can be delet­ed at the customer’s request. The End of man­date field in the cus­tomer mas­ter can facil­i­tate the dele­tion func­tion. This makes it easy to cre­ate selec­tions of the data to be delet­ed. For secu­ri­ty rea­sons, dele­tion via mass muta­tion is not pos­si­ble by the user. How­ev­er, WMC does this work free of charge as part of its stan­dard support.

    Ten cool func­tions
    Bro­ker­Star has many func­tions that make your dai­ly work eas­i­er. Here are ten of them that you may not yet know. Did you know that Bro­ker­Star sup­ports all MS Office func­tions or that invoic­es can be sent to your cus­tomers auto­mat­i­cal­ly and ful­ly elec­tron­i­cal­ly or that file stor­age can be mapped like in Win­dows Explor­er or that many set­tings can be con­fig­ured indi­vid­u­al­ly for each user?.
    Read more in the overview

    The future of BrokerStar

    I am pleased to inform you that I hand­ed over a major­i­ty stake in WMC IT Solu­tions AG to a new own­er on 13 Decem­ber 2024. Vier­wald Soft­ware AG is a com­pa­ny that spe­cialis­es in the sus­tain­able con­tin­u­a­tion and devel­op­ment of small soft­ware com­pa­nies. Man­ag­ing Direc­tors Peter Nessen­sohn and Julius Jan­da will sup­port BrokerStar’s strat­e­gy and mis­sion in the future. Fur­ther infor­ma­tion on the takeover can be found at: https://vierwaldsoftware.ch/ubername-der-wmc-it-solutions-ag/

    I will ini­tial­ly con­tin­ue to sup­port WMC IT Solu­tions AG as Man­ag­ing Direc­tor and in the long term as a mem­ber of the Board of Direc­tors and advi­sor. In addi­tion, the loca­tion, the employ­ees, the prod­uct and the famil­iar coop­er­a­tion with you will remain in the exist­ing structure.

    My pri­ma­ry goal was to pro­vide you, the cus­tomer, with a reli­able and com­pe­tent part­ner in the long term. With Vier­wald Soft­ware AG, I con­sid­er this require­ment to be ful­ly met for the com­ing decades. Bro­ker­Star will con­tin­ue to be devel­oped fur­ther in the future. In addi­tion, fur­ther prod­ucts, mod­ules and offers will be cre­at­ed for you in order to main­tain and expand our very good mar­ket position.

    If you have any ques­tions about the takeover or future col­lab­o­ra­tion, I will of course be hap­py to answer them. I would like to thank you for the many years of trust­ful coop­er­a­tion and look for­ward to the com­ing years of WMC!

    Gui­do Markowitsch

    WMC customer portal

    WMC cus­tomer por­tal
    Instruc­tions

    Def­i­n­i­tion of
    The WMC cus­tomer por­tal offers you as a cus­tomer cen­tralised, secure and per­son­alised access to var­i­ous ser­vices and infor­ma­tion. You can use the por­tal to access your per­son­al data, car­ry out trans­ac­tions, make enquiries and much more. The indi­vid­ual func­tions are also tai­lored to the autho­ri­sa­tions of the respec­tive users. This means that sev­er­al peo­ple per com­pa­ny (cus­tomer) can have the same or dif­fer­ent authorisations.

    Ben­e­fit
    The WMC cus­tomer por­tal has the Bro­ker­Web as a role mod­el and aims to make cus­tomer inter­ac­tions more effi­cient, cus­tomer-friend­ly and com­pli­ant with data pro­tec­tion reg­u­la­tions. Cus­tomer por­tals are now regard­ed as an impor­tant part of the cus­tomer jour­ney, as they pro­vide con­stant and direct access to com­pa­ny resources.

    Func­tions
    You can access the WMC cus­tomer por­tal via the WMC web­site with login — pass­word and mul­ti-fac­tor authen­ti­ca­tion. This cre­ates a secure and data pro­tec­tion-com­pli­ant con­nec­tion to WMC, just as you know it from e‑banking. Infor­ma­tion and doc­u­ments are avail­able to you in the por­tal. You can cre­ate access for sev­er­al peo­ple with dif­fer­ent autho­ri­sa­tions. You can find your con­tract doc­u­ments, the cur­rent sub­scrip­tion and all invoic­es. You can also use the por­tal to sub­mit enquiries such as new or chang­ing employ­ees, orders for addi­tion­al mod­ules. The func­tions are still being expand­ed. We are hap­py to receive suggestions.

    For error mes­sages and tech­ni­cal enquiries, please use the tick­et sys­tem in BrokerStar.

    The reg­is­tra­tion
    You will receive an e‑mail with the link to the por­tal reg­is­tra­tion. Please take the fol­low­ing steps, to be able to use the por­tal afterwards.

    1. Down­load an authen­ti­ca­tor on your mobile phone if you have not already done so
      (WMC rec­om­mends the apps from Microsoft or Google)
    2. Use the link «Login» at www.wmc.ch to log in
    3. Scan the QR code with the Authen­ti­ca­tor app
    4. Change your pass­word for your security

    You can now use the por­tal at any time. As soon as new doc­u­ments are added to the por­tal, you will receive a noti­fi­ca­tion e‑mail.

    Authen­ti­ca­tor Down­load at:

    Login to the cus­tomer portal:

    Authen­ti­ca­tor Down­load at:

    Request access to the portal










      Do you have any ques­tions?
      We are here for you.


      Phone: +41 61 716 11 15
      E‑mail: info@wmc.ch

       

      Do you need access for more peo­ple?
      Then please use the form on the left.

      Insurance Innovation Award

      Digital, seamless working: BrokerStar Ecosystem


      On 12 Octo­ber 2024, HZ Insur­ance com­mis­sioned WMC IT Solu­tions AG with the project

      Bro­ker­Star Ecosys­tem for insur­ance brokers

      nom­i­nat­ed for the 26th Swiss Insur­ance Inno­va­tion Award.

      Project descrip­tion
      Ide­al­ly, a bro­ker needs «all» data in order to opti­mise cus­tomer advice and inter­nal con­trol­ling. One of BrokerStar’s goals is to obtain this data. Var­i­ous sources are already being used for this pur­pose so that data does not have to be entered man­u­al­ly. Bro­ker­Star from WMC offers an ecosys­tem that is unique in the industry.

      Degree of inno­va­tion & pio­neer­ing work
      Soft­ware for insur­ance bro­kers is usu­al­ly an admin­is­tra­tive sys­tem that more or less sup­ports indus­try process­es. How­ev­er, this is by no means enough for dig­i­tal, seam­less work. The Bro­ker­Star ecosys­tem allows any num­ber of appli­ca­tions and ser­vices to be con­nect­ed. Around 30 indus­try, part­ner, cus­tomer and office appli­ca­tions are avail­able as standard.

      Registration Userday 24

      Bro­kerStar User­day ’24
      Thurs­day, 20 June 2024

      Reg­is­tra­tion   Please until Tues­day, 18 June 2024, 17.00 h


      I would like to take part in the event.
      (Please fill in a sep­a­rate reg­is­tra­tion form for each participant)

      Date: Thurs­day, 20 June 2024. 13.30 — 17.00 h
             

      The event will take place as a web­cast with live trans­mis­sion of the pre­sen­ta­tions. You can also join in only for the top­ics you are inter­est­ed in. You will receive the access link once you have registered.

      My con­tact details


        All about the new Bro­ker­Star pre­sent­ed by the WMC team

        inde­pen­dent

         

        dig­i­tal

         

        net­worked

         

        Mod­er­a­tion: Thomas Bürki